AG developing online claims system for consumers


Originally posted on The Boston Herald's website

By Donna Goodison

The state Attorney General’s office is working on an online system for people to file claims when its Consumer Protection Division obtains judgments or settlements calling for restitution to consumers.

The idea of an online claims system was broached as a way to make the claims process easier on consumers in a recent Boston Herald Radio interview with Attorney General Maura Healey.

Earlier this month, Healey announced a $260,000 settlement with Isis Parenting, the Needham-based prenatal and parenting retailer that abruptly shut down last year, leaving many parents and expectant parents in a lurch. Customers still owed money for unpaid merchandise, classes and other services have been advised to start a claims process to recoup money by calling the AG’s consumer hotline.

“Isis (Parenting) is the jumping-off point,” Healey spokeswoman Cyndi Roy Gonzalez said. “If we can do an online claims process for Isis, then our hope is that going forward, when we have settlements of the same nature, we can put in place the same online process.”

“Given that we are in 2015, it makes perfect sense,” Gonzalez said. “Our whole effort right now is meeting people where they are. So if it’s easier for them to do it online, we want to make that accommodation.”

Isis Parenting customers who may be entitled to restitution include those who prepaid for classes never held or completed; prepaid for annual memberships after July 27, 2013; or prepaid for consultations never delivered. Customers with unfulfilled gift cards or credits issued after July 27, 2013, also may be entitled to some reimbursement.

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