National Grid pays $7 million for overcharging Massachusetts customers

By Shira Schoenberg | March 6, 2018

National Grid agreed to pay $7 million in a settlement with Attorney General Maura Healey for overcharging customers.

According to Healey’s office, after a Department of Public Utilities ruling in 2010, National Grid agreed to get rid of a $50 fee that it had been charging customers to reconnect gas service after the service was shut off for non-payment. But between 2010 and 2016, National Grid continued to charge the fee to 53,000 customers. Some customers paid the fee multiple times.

National Grid attributed the charge to a coding error in its billing system.

“Customers already struggling to heat their homes were hit with illegal charges by their gas company,” Healey said. “This agreement with National Grid returns millions of dollars to more than 50,000 customers.”

The utility will return $3.8 million in refunds to customers. Another $3.2 million will be paid to the state, and $3 million of that money will go toward helping Massachusetts consumers pay or lower their gas bills.

National Grid is also required to ensure that the mistake does not happen again.

Most of the affected customers are in the Greater Boston area.

READ MORE ON MASSLIVE.COM

By Shira Schoenberg | March 6, 2018

National Grid agreed to pay $7 million in a settlement with Attorney General Maura Healey for overcharging customers.

According to Healey’s office, after a Department of Public Utilities ruling in 2010, National Grid agreed to get rid of a $50 fee that it had been charging customers to reconnect gas service after the service was shut off for non-payment. But between 2010 and 2016, National Grid continued to charge the fee to 53,000 customers. Some customers paid the fee multiple times.

National Grid attributed the charge to a coding error in its billing system.

“Customers already struggling to heat their homes were hit with illegal charges by their gas company,” Healey said. “This agreement with National Grid returns millions of dollars to more than 50,000 customers.”

The utility will return $3.8 million in refunds to customers. Another $3.2 million will be paid to the state, and $3 million of that money will go toward helping Massachusetts consumers pay or lower their gas bills.

National Grid is also required to ensure that the mistake does not happen again.

Most of the affected customers are in the Greater Boston area.

READ MORE ON MASSLIVE.COM